Delivery charges

So, what gives with firms that charge you to deliver an appliance you buy from them but that can be reimbursed when you send in a form? I know there is a percentage of purchasers who lose, forget or *gasp* can’t be bothered to request the return of their money this way, but who continues to buy at these places when there are others who will deliver and haul away your old appliance at no additional charge? I was quite glad to purchase (at a lower cost for a comparable item), have delivered (for free) and have hauled away (still free) an appliance I purchased. To boot, the company scheduled the delivery / installation timings within a couple of hours, and kept in touch to let us know that they could deliver a couple of hours earlier than promised. From time to pay for the appliance to the time it was installed and the old one taken away, it was 18 hours. Now that was a record!

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